This Privacy Policy applies to coilcraft.shop (hereinafter referred to as “this website”). We value user privacy and personal information protection, and are committed to processing your data in a transparent and reasonable manner.
- Scope of Information Collection
When you visit or use the services of this website, we may collect the following types of information:
Basic contact information (such as name, email, telephone number, etc., usually provided when you actively submit an order or inquiry)
Order-related information (such as shipping address, purchase history, transaction status)
Device and usage information (such as browser type, access time, visited pages, etc., used to optimize the website experience)
Customer support communication records (used to handle after-sales or inquiry issues)
- How Information is Used
The information we collect will be used for the following purposes:
Processing orders, delivery, and after-sales service
Providing customer support and problem solving
Optimizing website functionality and user experience
Preventing fraud or abnormal behavior
Complying with relevant laws and compliance requirements
- Information Sharing and Disclosure
We will not sell or rent your personal information to unrelated third parties. However, information may be shared in the following circumstances:
Sharing necessary delivery information with logistics service providers
Sharing transaction information with payment processing institutions
When required by laws and regulations or requested by government agencies in accordance with the law
- Data Security
We take reasonable technical and management measures to protect the security of your personal information, including data encryption, access control, and system monitoring. However, no internet transmission method can guarantee absolute security.
- User Rights
You have the right to:
Access or query your personal information
Request correction or update of inaccurate information
Request deletion of personal data if conditions are met
Choose not to receive marketing information
- Data Retention
We retain your personal information only for the time necessary to achieve the above purposes, or for the period required by law.
- Policy Updates
This Privacy Policy may be updated according to operational or legal requirements. Updates will take effect immediately upon publication on this page. Please check regularly.
- Special Notes
During the current operational adjustment period, due to continuous losses, merchants have decided to clear out inventory at a loss. Therefore, we may optimize and adjust some business processes and inventory handling methods, but we will still strictly adhere to the principles of user information protection in this Privacy Policy. If you have any questions about this Privacy Policy, please contact us using the contact information provided on this website.