This return policy applies to all products sold on coilcraft.shop (hereinafter referred to as “this website”). We are committed to providing users with a clear and reasonable return and refund process.
- Return Timeframe
Users may apply for a return within 30 days of receiving the product. Applications submitted after 30 days will be considered beyond the return period and may not be processed.
- Return Conditions
To ensure smooth return processing, the following basic conditions must be met:
The product is in basically intact condition and does not affect resale.
The product has not been damaged by human error or shows signs of severe use.
The original packaging, accessories, and related attachments (if applicable) are included.
Valid order information is required for the return application.
- Refund Processing Time
After the returned product is approved and confirmed to meet the conditions, we will complete the refund processing within 3 days.
The actual arrival time may vary slightly depending on the payment channel or bank processing speed.
- Return Process
Contact customer service to submit a return request
Provide order information and reason for return
Wait for review and confirmation
Return the goods as instructed
Refund will be processed after receiving and inspecting the goods. - Shipping Costs
For returns due to non-quality issues, the user may bear the shipping costs; for returns involving product issues or incorrect shipments, we will bear reasonable shipping costs (subject to actual communication).
- Non-Returnable Items
The following situations may not support returns:
Obviously used or damaged goods
Missing original packaging or accessories
Return requests exceeding the 30-day return period
Items not ordered from this website
- Special Notes
During the current operational adjustment phase, due to continuous losses, the merchant has decided to clear out inventory at a loss. Therefore, we are optimizing inventory and service processes, but will still ensure that the return and refund process is carried out in accordance with this policy and strive to improve processing efficiency.
For any return-related questions, please contact us through the customer service channels on this website.